LinkStay

专注优质旅游产品,为全球客户提供高效稳定的连接解决方案

专注全球优质旅游产品

团队核心成员均来自于：艺龙、携程、美团、阿里等知名企业，具备15年以上丰富的行业经验，在酒店、景区、出行服务等类目拥有丰富的成功案例。

了解我们

行业经验

团队拥有多年的酒店与旅游管理运营经验、酒店批发商管理运营经验、旅游行业投资经验。

技术积累

大型开放平台的系统架构经验、海量数据的高可用高并发系统实施经验。

客户资源

拥有与全球主流供应商良好的合作关系，多年积累的10万旅游从业人员代理体系。

企业文化

诚实正直，以客户价值为中心，追求卓越！

产品服务

B2B采购平台

全球产品一站式采购平台，无需技术背景。

API/开放平台

简单，快速，高可用，多语言SDK支持。

EB库存系统

易用的web界面，一键维护，全球更新。

个性化定制

快速迭代，满足合作伙伴的个性化需求。

700,000

直连酒店 全球70万家酒店直连

20,000

直签 2万家直签酒店提供更有优势的供给

365

7x24客服 365天全年双语服务

100,000

代理 10万代理卖货人

合作联系

公司地址

武汉市东湖新技术开发区光谷大道3号光谷鼎创国际4栋802室

服务邮箱

service@linkstay.com

联系电话

+86-027-59320135

Policies

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Terms of Service

LINKSTAY HK LIMITED
Room 1036, 10F, LIVEN HOUSE 61-63 KING YIP STREET, KWUN TONG, HONG KONG

1. Acceptance of Terms

By accessing and using LinkStay's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

LinkStay provides B2B travel services including hotel booking, travel product procurement, and related services. We act as an intermediary between travel suppliers and business clients.

3. User Responsibilities

Users are responsible for:

  • Providing accurate and complete information
  • Complying with all applicable laws and regulations
  • Maintaining the confidentiality of their account credentials
  • Using the service only for lawful purposes

4. Booking and Cancellation

All bookings are subject to availability and supplier terms. Cancellation policies vary by supplier and are clearly displayed at the time of booking. LinkStay reserves the right to cancel bookings due to circumstances beyond our control.

5. Limitation of Liability

LinkStay's liability is limited to the amount paid for the specific service. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

6. Modifications

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

Refund & Return Policy

1. Refund Eligibility

Refunds are processed according to the specific terms of each travel supplier and the type of booking made. Not all bookings are eligible for refunds.

2. Cancellation Windows

Refund eligibility depends on cancellation timing:

  • Free Cancellation: Up to 24-48 hours before check-in (varies by property)
  • Partial Refund: 24-72 hours before check-in (subject to supplier terms)
  • No Refund: Within 24 hours of check-in or no-show

3. Refund Processing

Approved refunds will be processed within 5-10 business days to the original payment method. Processing times may vary depending on the financial institution.

4. Non-Refundable Bookings

The following bookings are typically non-refundable:

  • Special rate or promotional bookings
  • Group bookings with specific terms
  • Bookings made within 24 hours of check-in
  • Non-refundable rate plans as indicated at booking

5. Force Majeure

In cases of natural disasters, government restrictions, or other force majeure events, refund policies may be modified. We will work with suppliers to provide the best possible resolution for affected customers.

6. Dispute Resolution

If you believe you are entitled to a refund that has been denied, please contact our customer service team with your booking reference and detailed explanation of the issue.

Shipping Policy

1. Digital Service Delivery

LinkStay primarily provides digital services including hotel bookings, travel confirmations, and digital vouchers. These are delivered electronically via email or through our platform.

2. Confirmation Delivery

Booking confirmations and travel documents are typically delivered within 24 hours of successful payment. In urgent cases, confirmations may be available immediately upon booking completion.

3. Physical Documents

When physical documents are required (such as travel vouchers or tickets), we offer the following delivery options:

  • Standard Delivery: 5-7 business days (free)
  • Express Delivery: 2-3 business days (additional fee applies)
  • Overnight Delivery: Next business day (additional fee applies)

4. International Delivery

For international deliveries, additional processing time of 3-5 business days should be expected. Customs clearance may cause additional delays.

5. Delivery Tracking

Tracking information is provided for all physical shipments. Customers can monitor delivery status through our platform or via tracking numbers provided by shipping partners.

6. Delivery Issues

If you do not receive your documents by the expected delivery date, please contact our customer service team immediately. We will work with shipping partners to resolve any delivery issues.

7. Digital Alternative

In most cases, digital versions of travel documents are acceptable and can be provided immediately, eliminating the need for physical delivery.

Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This may include:

  • Personal identification information (name, email, phone number)
  • Business information (company name, business address, tax ID)
  • Payment information (processed securely through third-party providers)
  • Travel preferences and booking history

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process bookings and transactions
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • With travel suppliers to fulfill your bookings
  • With service providers who assist us in operating our platform
  • When required by law or to protect our rights
  • With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Data portability

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@linkstay.com or through our customer service channels.